Looking for help? Visit Guest Services upon your arrival, located in the Mall Office across from the mall restrooms, past Regal Cinemas. Guest Services is staffed Monday – Saturday 8 a.m. – 6 p.m., and Sunday 11 a.m. – 6 p.m.
Guest services can provide store listings, a mall layout, phone directory, and an outline of customer services provide the customer with complete information on the mall. The directory can also be downloaded here.
Restrooms have full service amenities, including diaper-changing tables in both the men and women’s restrooms. Restrooms are located just off the Food Court near the theaters, and at all anchor stores (Sears, Bon Ton, JC Penney, Dick’s Sporting Goods, Christmas Tree Shops, DSW Designer Shoe Warehouse and Burlington Coat Factory)
A list of available job opportunities within the mall is available in a three-ring binder located at Guest Services and on our Jobs Page. In some cases, applications can be left with Guest Services.
Merchants and Customers can utilize the fax machine and the photocopier located in the Mall Office during office hours.
Salmon Run Mall has conveniently located automatic teller machines (ATM) at: Café Square, Center Court and Sears Court.
Canadian customers are able exchange their currency onto a Pyramid Gift Card. The exchange rate is based on the daily bank exchange rate provided by Community Bank upon open of business. The $2.95 gift card fee applies for each card. (see below for additional details regarding gift cards)
Bus schedules are provided for anyone who needs them and are located at Guest Services.
Strollers are available on a first-come, first-serve basis. Infant and double strollers are available. Strollers are located by the main mall entrance at Regal Cinemas.
Manual wheelchairs are provided on a first-come, first-serve basis.
Articles returned to Guest Services are logged in and turned over to our Security department. Customers may inquire at Guest Services when they discover an item has been lost.
Pyramid Mall Gift Cards (through American Express) can be purchased in any denomination, starting at $20 and up to $500. There is a $3.95 Service Fee per card. Accepted forms of payment include US and Canadian currency, Business Checks, Visa, MasterCard, American Express, and Discover. No personal checks are accepted.
To purchase a gift card online, please click here.
Available to all merchants, non-profit organizations and the general public. The room seats 26 and has two conference room tables. For information about reserving the community room, contact the mall office at 315.788.9210, ext. 207
This program is open to everyone at every age and is free of charge. This program encourages exercise, promotes good health, and offers a climate controlled, safe atmosphere for those involved. Mall walkers are Salmon Run Mall’s ambassadors’ telling friends, family and neighbors about Salmon Run Mall. You can obtain information at Guest Services. All doors open at 6 a.m. for mall walkers. With 2 full rotations around the interior of the mall (white tiles) that equals a distance of 1 ½ miles; with 4 full rotations around the mall (red tile) equal a 2 ½ mile distance.
Customer’s suggestions allow us to provide the best customer satisfaction possible. Please encourage customers to let us know ways we can better serve them at our Guest Services Desk.
Designated parking at every mall entrance.
Automatic doors equipped at every main entrance.
All service dogs allowed.
ADA accessible entrances are identified below and ample parking is available throughout the site. Thank you for shopping at Salmon Run Mall.
Salmon Run Mall is a private property dedicated to providing a safe, convenient and enjoyable shopping environment to our valued shoppers, visitors, merchants and employees. Inasmuch as the shopping center is a private property, Management reserves the right to exclude from the premises and person whom Management believes is engaged in activities which are not directly related to, or which detract from, the shopping experience. Additionally, the following Behavior Code will be in effect at all times for all guests and visitors of the shopping center. Persons violating the Behavior Code may be directed to leave the shopping center property. Banned from entering the property in the future, and/or prosecuted to the fullest extent of the law. Mall Management has the right to amend the Behavior Code at any time.
Salmon Run Mall is open for the purpose of safe and convenient shopping. Appropriate behavior is required at all times. Fighting, horseplay, harassment, loitering, offensive language, shouting, loud noise, littering, picketing, protesting, solicitation or any legal activities are not allowed on mall property. Mall Management has the right to exclude from the mall any group or person, who in the opinion of management is obstructing, hindering, or harassing shoppers or mall visitors, or who is engaged in conduct that is unrelated to or detracts from the shopping experience. The display of signs, banners, posters, apparel and the like that tend to provoke a disturbance, negatively impact the interests of merchants, or engage shoppers or other legal invitees in conflict, is also prohibited.
Group functions, activities or gatherings unrelated to the shopping experience are not permitted except with Mall Management approval which shall have the right in its sole discretion to prohibit any such group functions, activities or gatherings. In no event may any group function, activity or gathering proceed without following the mall’s application procedures and the conduct required in this Behavior Code. An application may be obtained from Mall Management.
Pets are not allowed on the premises except for service animals that aid the physically challenged. Exceptions may be made for pets being taken to pet stores or photography sessions.
For your safety and the safety of our customers you may not run, skate or use a skateboard on mall property. You may not ride bicycles on sidewalks or in the interior of the mall.
To promote the shopping center atmosphere, customers, guests and employees shall be fully clothed. The wearing of apparel which is likely to provoke a disturbance or embroil other groups or the general public in open conflict is prohibited.
The possession of any weapon, unless authorized by local, state, or federal statue, is prohibited.
Salmon Run Mall is a smoke free facility. The consumption of alcohol is permitted in licensed premises only.
The parking area is private property and is intended for the use of mall guests, visitors and employees. Vehicles must be parked in legal designated spaces. Violators are subject to tickets and/or towing. Unauthorized overnight parking is not permitted. Violator’s vehicles are subject to ticketing and/or towing at owner’s expense.
In accordance with school attendance laws, and in support of education, children of 6 to 16 years of age are not permitted on mall property during school hours, unless accompanied by a parent or legal guardian.
Salmon Run Mall’s goal is to provide a safe and healthy shopping, dining, entertainment and working environment for all of our guests, vendors and employees. In a continuing effort to enhance everyone’s experience, smoking and the use of tobacco is prohibited everywhere at Salmon Run Mall.
This tobacco free policy is inclusive of the entire property, both inside and outside, including all entry points, hallways, sidewalks, loading dock areas, parking lots and construction areas. It applies to all Salmon Run Mall customers, as well as, associates, tenant employees, vendors, delivery people, contractors and sub-contractors.
In addition to cigarettes, the policy is also in effect for cigars, pipes, any other similar substances or instruments that are lit or burning, such as electronic cigarettes, chewing tobacco and all other tobacco products.
In an effort to dissuade employees from continuing to smoke (or starting) we have provided educational opportunities for information on the health risks associated with smoking, along with the benefits of not smoking, plus the methods available for quitting the habit.